When it comes to buying a new garage door, most people will tend to do a quick search on Google for “local garage door companies” or ask around, maybe their friends, family or even neighbours about who they would recommend. This makes finding a shortlist of potential local businesses to spend your money with the easy part, but how often have you thought about what happens after the garage door is purchased?
In the UK, a garage door is an essential part of any home with a garage, as it protects your car from the elements and / or provides a secure storage space for your belongings. However, garage doors can also be complex and expensive, so it is important to choose a reputable company that offers excellent after-sales care and this is why we think it is so important that anyone buying a new garage door really considers this part of the process before choosing who to buy from.
What is after-sales care for garage doors?
After-sales care is the service and support that a company provides to its customers after they have purchased a product. In the case of garage doors, this can include:
Installation: A reputable company will have experienced technicians who can install your garage door quickly and efficiently. Not all garage door companies offer this, as some are supply only, so unless you fancy the job of installing it yourself, make sure the company you choose also offer the installation as part of the service.
Maintenance: Regular maintenance can help to extend the life of your garage door and prevent problems from occurring. Whilst this is generally a paid service, making sure your local garage door company offer this for your type of door is very important, as it means you can keep it in top notch working condition for many years to come.
Repairs: If your garage door does break down, a reputable company will have a team of technicians who can repair it promptly. As we discuss next, some of this might be covered by the warranty, but even if it is not and you need to pay, realistically, how quickly would they be able to get to you, especially if the door was really broken and not in usable condition?
Warranty: Most garage doors come with a manufacturer warranty and sometimes a warranty provided by the garage door installer, so you should be asking for how long am I protected and for what, and never be afraid to ask this question.
Why is after-sales care important for a new garage door?
There are many reasons why after-sales care is important when buying a new garage door and indeed any product you buy.
Peace of mind: Knowing that you have a company you can rely on for after-sales care can give you peace of mind. This for us is crucial, as we like to make sure all our customers know that we are at the end of a phone or email and you will speak to someone you know, as a family run company this is easy for us to do.
Protection of your investment: A new garage door is a significant investment, so you want to make sure that it is protected, and this is why you need to make sure the company has a good and established trading history and will be here for your further down the line if things do go wrong or you need assistance.
Reduced costs: Regular maintenance can help to prevent problems from occurring, which can save you money in the long run and this is why choosing a garage door firm that can also offer yearly servicing is very important, as they will know the door they are working with and how to get the most effective service for it.
Convenience: If your garage door does break down, you don’t want to have to wait days or weeks for a repair technician, so choose a local company that you know can deliver on this promise when and if you need them and will not leave you waiting months with a broken garage door that is not doing what it needs to.
And this is why we believe that the after-sales care is such an important factor to consider when buying a new garage door but so many people forget to really investigate this before making the purchase and spending their hard earned money. By choosing a company with a good after-sales care record, you can be sure that your investment is protected and that you have someone you can rely on if you have any problems, and this, in our opinion, is just as important as the shiny brand new garage door you are about to buy.