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What to Expect When Buying A Garage Door From Dean Garage Doors

With so many companies offering new garage doors, we know that the process can sometimes seem a little bit daunting when it comes to who to choose and how the whole process works. This can often result in customers delaying their purchase because they are worried or concerned about the lack of information and how the whole buying process works.

Dean Garage Doors have always been 100% transparent with customers, and from the moment you make an enquiry through to the day your garage door is installed and working, we give you all the information you need to make sure that you understand how we work and how the process will work for you.

This total transparency allows all our customers to have a complete understanding of what to expect when working with us, which we believe is so very important when making a household investment of this size.

So, we thought we would put together a very simple buying guide, especially important if you are still deciding about who to choose when it comes to buying your garage door.

Your Enquiry

Whether you email us, phone us, contact us via social media or even send an old-fashioned letter (we do get them sometimes!), you will always speak to one of our highly experienced team, and as we are a family run company, you will get a very personal and caring person that really does know a lot about garage doors and cares about our customers.

The first conversation will take a concise look at your requirements and discuss some initial options that could work for you. We will also answer any questions at this time to help you decide whether we are the right company for you, as whilst we are not the cheapest and never will be, we offer the best customer service and quality garage doors we believe you will ever find.

This initial conversation helps us to understand more about you and your requirements and whether we can provide a solution for you.

Onsite Visit

The next step will be to book you in for an onsite visit, where one of our team will come and visit you at your home and have an in-depth conversation about your requirements and take you through all the possible options for your property. This will take place at a time that is booked to suit you and you will either see Vince or Charlie, who are the father and son team that will take care of you.  We don’t send salespeople chasing commission payments, we are more interested in capturing the right details to ensure a perfect fit.

Not all garage doors are suitable for every property, so we will inform you about this when we go through the best options. We will give you as big a choice as we can in terms of styles and colours (and there are many to consider!) and take exact measurements to allow us to give you the most accurate quote that we can. The more information we gather at this stage, the more exact our recommendations and of course the price will be.

We’ll never order a door without conducting an initial survey as this will determine exactly what would be needed, not just the door size but finishing materials such as timber and/or UPVC for that perfect finish.  It’s not just about installing a new door, attention to detail is all important for the perfect fit and finish.

We will never pressure you to make any decisions when we visit you, this visit is more about gathering the information we need; measuring up, assessing the property and then giving you an idea about what could work for you.

The Quote

Once we have compiled all the information from the site visit, we will then give you a full proposal and quotation for you to consider.

There are a few things to remember.

We will never quote you without seeing the property first as there are so many things we need to check before we offer you an exact quote which we confirm in writing (usually via email).

The Payment

Once you have agreed that you want to work with us, the next step will be to pay a 50% deposit.

We must secure this deposit as we pay for the garage door to be made by our manufacturers to your specific requirements.  The balance payment will be due on the day of installation, once you are happy with the result.

The Next Steps

Once the deposit payment has been made, we then place the order with our manufacturers and give you an estimate of when we expect to be able to fit the garage door.

We will keep you informed every step of the way and if we can get things booked in for you sooner, we will contact you as soon as we know and look at your availability. If at any point you have any questions, you can contact us via phone or email and we will get back to you, as we know there may be further questions you have as the time goes by.

We will advise you of the date of installation once we know this and advise you what you need to do on the day, as we need working space and other aspects, but again, we will give you a full overview when we confirm the installation date with you.

If you should have any questions throughout the whole buying process or beyond, we’re always happy to help!